Alan C. DeBusk, President and Owner
Alan DeBusk has over 30 years of executive level experience in the financial services and national defense industries. More information on ACD Associates can be found here.
From 1998 to 2012, Alan was the Vice President of Call Center Services at First Tennessee Bank. Alan managed all aspects of self-service banking, electronic service request work flow, payment services, and business continuity.
Under his guidance, the group achieved industry leading financial and operational metrics while implementing numerous processes and services. Alan interfaced with dozens of consultants and vendors in the testing and evaluation of software and hardware solutions to improve customer service operations.
Alan is proud to share some key accomplishments: 1) helped create and refine the Project Management process; 2) implemented operational efficiency efforts; 3) teamed with other leaders to consolidate into a centralized call center; and 4) created plans to expand into a national strategy, and later reverted back into a regional financial services company.
Alan began his executive career with Ford Aerospace Corporation in Contract Support. During this time he worked in Sunnyvale, CA; Frederick, MD. and several locations in Europe. Alan received several commendation letters for his dedication and professionalism.
Prior to becoming a contractor, Alan proudly served his country as part of the distinguished U.S. Army Signal Corp. He worked in telecommunications and was honorably discharged with several awards and commendations.
Alan is a graduate of the University of Maryland University College. He received a B.S. in Management Studies focusing on Systems, Marketing, and Organizational Behavior.
Alan believes in continuous improvement for himself and the teams he's led. As an example, Alan successfully completed leadership courses with First Tennessee Bank, Ford Aerospace Corporation, and the U.S. Army.
To summarize Alan's career includes progressive responsibilities for product and service delivery and management. Organizations have benefitted from his fiduciary policy and controls to reduce costs, avoid cost, and increase revenues. Leading functional and cross-functional teams was the cornerstone to customer service operations and success.
More information can be found regarding his professional biography at alandebusk.com.
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